Refund & Return Policy

Effective Date: [Insert Date]

At NSmall.online, your satisfaction is our top priority! If something isn’t quite right with your order, we’re here to help.

 Returns

We accept returns within 7 days of delivery for the following reasons:

• You received the wrong item

• The item arrived damaged or defective

• There are missing items from your order

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• You must provide a photo or video as proof of the issue.

Note: We do not accept returns for change of mind or items marked as Final Sale.

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed and automatically applied to your original payment method within 7–14 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Return Shipping

• If the return is due to our error (wrong or defective item), we’ll cover the return shipping cost.

• If not, return shipping is the customer’s responsibility.

? How to Start a Return

Please email [email protected] with:

• Your order number

• A brief description of the issue

• Photo or video evidence of the item/problem

Our support team will guide you through the process.

Tip

To avoid disappointment, please check product descriptions and images carefully before placing an order—especially for mystery boxes and collectible drops.